There is no way anyone could expect better care than what this facility provides PERIOD! I can honestly say I have absolutely zero complaints about anything at heritage woods. I know the entire staff at this facility, 1st through 3rd shifts through our two-year journey. I have had to move my father to memory care now but mother still remains at heritage woods. We started off in independent living and as their health declined we moved to assisted living. I have two parents in this facility for the last two years. I am writing this review to let everyone know just what to expect from this facility. What you need to know about Heritage Woods I would most certainly recommend Heritage Woods to others who are looking, it is a great place. We have a community dog, it is a toy poodle and if I am ever feeling lonely or want cuddles, she lets me come into her office and get the dog. She was very empathetic when I lost my dog a few months ago. The director has been strict on the covid protocols and we still have to wear masks. I fell in love with my apartment right when I walked in, it is perfect and exactly what I was looking for. The staff go out of their way to help us and make us happy. We have had lots of entertainment coming in and we have been going out to do activities. With covid we were kind of bored since we could not go out and do things, but now we are getting back to normal and it has been great. The activities director is wonderful, I would give her higher than a 5 if I could. The food was not the best when I got here, but it is getting better, we have a new chef and he has new ideas and is putting forth new things. The facility itself is very clean and all of the staff members are super friendly. It is wonderful, I love it and I could not be happier than I am now living at Heritage Woods. Just not the things mentioned and would very much appreciate having these things improved, but that's not your fault or place. I don't think it's a reflection on A Place for Mom. Please don't let my loved on know I've mentioned this, but these are their words. And a case of food was there, rather than delivered to their room. My loved one had to go down stairs before to see if they had a delivery. It probably is a good value for the money, if you can get your bed made, and things fixed. Staff is kind, my loved one doesn't eat or use dining room. When my loved one did it, several of the hooks came off, my loved one had a very difficult time fixing it, as they are very weak. Last week whoever cleaned the shower flipped the shower curtain and liner over the rod didn't flip it back over. I asked my loved one to show them how they wanted it made. First-person put bottom sheet over the top. Now I don't live there, but I know my loved one doesn't strip their bed anymore because my loved one says, "they don't know how to make it. Also, the toilet paper holder hasn't been fixed. It doesn't hold water for 30 seconds and my loved one does a lot of sponge bathing. My loved one has asked several times for bathroom sink to be fixed.
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